An assistant for your site that only answers from your content.
Point it at your website, add your documents and your own answers, and put it on your site with one line of code. It answers visitors in their language and hands them to a person when it cannot help.
Needs the chat plan (€13 a month). The assistant is €19 a month on top, excluding VAT.
You are chatting with an AI assistant. Answers can be wrong.
Hi! Ask me about our products, your order or our opening hours.
Can I return something I bought online?
Yes. Fill in the form on the Returns page and you get a return label by email.
From: Returns and refunds
Talk to a person
Type your question…
Train it, style it, put it on your site.
No developer needed, beyond pasting one line.
- 01
Train it
Give it your web address: it reads up to 200 pages and skips what robots.txt excludes. Add up to 50 documents (PDF, Word, text) and up to 200 questions with your own answers.
- 02
Make it yours
Your colours, your logo, a welcome text and up to 4 quick replies. Try it in the preview before any visitor sees it.
- 03
Put it on your site
Paste one script tag and list the domains it may run on. Change its look or content later and the widget picks it up, with no new code.
<script src="https://app.europeanailab.eu/embed.js" data-assistant="YOUR_ID" defer></script>An example. Your own snippet, with your assistant's ID, is in the app.
The questions your inbox is full of.
Customer service questions that already have an answer somewhere on your site or in your documents.
- Are you open on public holidays?
- How long does delivery take?
- Can I change my order?
- Do you ship abroad?
- What is included in the basic package?
- How do I reset my password?
A straight answer, or a person.
It helps where your content has the answer and steps aside where it does not.
Their own language
It answers in the language the visitor writes in. The buttons and notices come in 10 languages.
Only your content
It answers from your pages, documents and Q&A, not from the open web. When the answer is not there, it says so instead of guessing.
A person when needed
Visitors can ask for a person at any time. You get their message and the full transcript by email, and in Slack if you connect it.
Clearly an AI
The widget tells every visitor they are talking to an AI, as article 50 of the EU AI Act requires.
See what people actually ask.
Everything the assistant does is in the app, per assistant.
Conversation log
Read every conversation, with the thumbs up or down visitors gave each answer.
Questions it could not answer
A list of what visitors asked that your content does not cover, so you know what to add.
Allowed domains
List up to 10 domains where the widget may run. Anywhere else, it stays off.
Retention you choose
Visitor conversations are kept 90 days by default and then deleted. Choose 30, 90, 180, or 365 days.
What we promise, and what we don't.
The full list of companies in the path is on subprocessors.
- True: The assistant's answers are generated on infrastructure inside the European Union.
- True: What visitors type never goes to the US or China for inference.
- True: Nothing visitors type is used to train a model.
- True: Conversations are deleted when the retention period you set runs out.
- Not true: “No data ever leaves the EU.” We do not say that. Hosting, the database and email run at providers listed on subprocessors, and if you connect Slack, hand-off transcripts go to your Slack workspace.
What it does not do yet
- Website only: there is no WhatsApp or Microsoft Teams channel yet.
- It answers from your content, not from the open web.
- It answers questions. It cannot place orders, book appointments or change anything in your systems.
- Visitor messages count toward your plan's 2,000 messages a month, together with your own chat.
Frequently asked questions
What does the website assistant cost?
€19 a month excluding VAT, on top of the chat plan at €13 a month. That covers up to 5 assistants on one account. Visitor messages count toward the plan's 2,000 messages a month, together with your own chat.
What does the website assistant learn from?
Your website, up to 200 pages per site, skipping anything your robots.txt excludes. Documents you upload, in PDF, Word or plain text. And questions with answers you write yourself.
What happens when the assistant does not know the answer?
It says so instead of guessing, and the question goes on a list in your dashboard so you can add the answer. Visitors can also ask for a person: you get their email address, their message and the transcript by email, and in Slack if you connect it.
How do I add the assistant to my website?
Paste one script tag into your site and list the domains it may run on. It works on any site where you can add your own code, including most website builders.
Does it tell visitors they are talking to an AI?
Yes. The widget always shows a line saying the visitor is chatting with an AI assistant and that answers can be wrong, as article 50 of the EU AI Act asks. It also says how long the conversation is kept.
Which languages does the website assistant speak?
It answers in the language the visitor writes in. The widget's buttons and notices come in 10 languages: English, Dutch, German, French, Italian, Spanish, Polish, Romanian, Czech and Swedish.
Start with AI for Europeans.
Use AI without sending your data abroad, everything on European servers, at a European price.
€13 a month for the chat, cancel any time. Or per token from €10 of credit.
Not sure yet? Take the 60-second quiz →